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Foundation/KS1
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FAQs
Frequently Asked Questions
 We receive many questions about downloading and printing resources and have put together a list of some of the most common below.  If you experience a problem or need an answer - this is the best place to look first!
If you are unable to find the answer you require above,
please don’t hesitate to contact us and we will be happy to help!
HOME > FAQs
• What is a ZIP file and how do I open it?
• I get a message saying the file is corrupt/damaged, what do I do?!
• I get a message saying ‘The viewer cannot decrypt the document’ when opening a PDF file, why?
• I am being asked for a password, what do I do?!
• Why can I not open the PDF file?
• The the text is random letters and symbols!  What can I do?!
• How do I resize images before printing?
• The resource prints entirely in RED!  What can I do?!
• How do I print a banner larger than A4 size?
• Why are my stickers printing at the wrong size?
• How do I add text above the name label background images?
Opening resources
Printing resources
• How do I access your exclusive KS2 resources?
• Can I get the toolbar on a Mac?
• How do I uninstall the SparkleBox KS2 Toolbar?
• How do I change my internet homepage?
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TIP! To download our files, RIGHT-click the download links and select 'Save Target As' or 'Save Link As'.

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